Shipping policy

GENERAL

1.1

“Meharma Ethnic”, with its registered address at 12 KM Ferozpur Road, Lahore 54792, Pakistan, operates as a fashion brand specialising in the sale and purchase of apparel and accessories under the brand name “Meharma Ethnic.”

1.2

This Shipping and Delivery Policy (“Policy”) outlines our procedures and policies regarding the delivery and shipping of products purchased through the Meharma Ethnic platform.

1.3

We are committed to providing a seamless customer experience and work with reputable logistics partners to ensure timely and reliable delivery of your purchased products.

TERMS OF SHIPPING AND DELIVERY

2.1 Dispatch and Delivery Timeline

We partner with third-party logistics service providers to handle shipping and delivery.

Pakistan: 2 to 5 working days
International: 5 to 7 working days

For any delivery-related queries, please contact us via WhatsApp at 0345 4666636.

2.2 Information for Delivery

To ensure timely delivery, we collect essential information such as your name, shipping address, billing address, nearby landmarks, and contact details.
It is the customer’s responsibility to provide accurate and complete information.
We shall not be liable for delivery failures or delays caused by incorrect or incomplete details.

2.3 Delivery Attempts

After the first delivery attempt, we may contact the customer via their registered phone number or email address.
If a second delivery attempt is required, additional charges may apply.

2.4 Delay in Delivery

While we strive for timely delivery, delays may occur due to logistical challenges, weather conditions, political situations, or unforeseen circumstances.
Customers will be informed of any delays and the revised delivery timeline through appropriate communication channels.
All such communications will be documented and may serve as evidence in case of disputes.

2.5 Actions of Delivery Personnel

Although we engage reputable courier partners, Meharma Ethnic is not liable for acts or omissions of delivery personnel.
Any disputes between the customer and delivery personnel must be resolved independently.

2.6 Tracking Information

Once your order is processed, a tracking ID will be shared via:

SMS (for Pakistan orders)
Email (local & international orders)

Tracking details may also be shared upon request via WhatsApp or social media.
Please note that tracking updates may experience delays due to technical or courier-related issues beyond our control.

2.7 Delivery Charges – Pakistan

We offer free delivery across Pakistan.

2.8 Delivery Charges – International

International shipping charges are calculated based on destination and shipment weight.
The product price and shipping charges do not include customs duties, taxes, or import fees, which are the responsibility of the customer and are payable at the time of delivery, if applicable.

2.9 Customer Responsibility for Customs Clearance and Delays

Customers are responsible for any shipments held by customs authorities in their respective countries.
All customs duties, fines, documentation requirements, or delays are the customer’s responsibility.
Meharma Ethnic is not liable for customs-related delays or charges.

GOODS / SERVICES NOT RECEIVED

3.1 Definition

A “Goods and Services Not Received” situation refers to cases where the customer does not receive the ordered items within the expected timeframe or despite a delivery confirmation.

3.2 Eligibility

This policy applies to all orders placed with Meharma Ethnic.

3.3 Delivery Address and Confirmation

Orders are dispatched to the address provided at checkout.
Deliveries are contactless, and proof of delivery is provided by the courier company.
This proof serves as official delivery evidence in case of disputes.

3.4 Confirmation of Delivery

A tracking number confirms that the goods have been dispatched to the provided address.

3.5 Timeframe for Reporting

Customers must report non-receipt issues within 7 working days from the expected delivery date.

3.6 Reporting Issues

To report a delivery issue, please contact us at:
WhatsApp: 0345 4666636
Email: meharmaethnic@gmail.com